This jigsaw puzzle has been calling me since I received it as a gift last year. It depicts Thomas Moran’s famous painting, The Grand Canyon of the Yellowstone, which our family had just seen. Moran’s Yellowstone paintings were so admired, they helped lead to the declaration and preservation of Yellowstone as the first national park in the United States and, probably, the world.
And, here is the completed puzzle. Perhaps you’re struck with how different it is from the painting, how much redder and, in person, how much darker. All those murky reddish blacks on the right, those murky greenish blacks on the left (hidden by the light reflection), those murky blacks, and acres of taupe. Granted it’s weird, but I don’t consult the box when assembling a puzzle, just to make it that little bit harder; in this case, the picture on the box wouldn’t have been much help. But maybe it holds a clue to why the difference between the picture and the pieces. Oh, yes. Here it is: “Printed in China.”
Perhaps it wasn’t merely printed in China. Perhaps it was also cut with a jigsaw in China, its 1000 pieces disassembled, and 1001 of them sealed in their plastic bag. That would go a ways to solving another puzzle. See that extra blue piece? It’s a dupe. If you’re working on this puzzle and missing a bit of sky, I have it.
At the same time, you may have noticed the finished puzzle is missing three pieces. I have three pieces left over. But they don’t fit those spots. Maybe they’re dupes too. In the hundred or so puzzles I’ve assembled in my lifetime, I have never seen this before.
Where was quality control? Did the manufacturer think bagging up any old 1000 (or 1001, in this case) pieces would be good enough? After all, wasn’t that a 99.6% accuracy rate?
I realize that a jigsaw puzzle is not a fate-of-the-world consumer item, but you have to wonder about a mindset that allows the sloppy handling of something so simple, yet precise, and what happens when something critical, yet precise, isn’t quite right. Like a component for your driverless car or nuclear power plant or corporate computer system. I think we know the answer to that.
In the movie Puzzle, the character Agnes says the rewarding thing about doing a jigsaw puzzle is, when you get to the end, you know you’ve made “all the right choices.” The folks involved in the supply chain for this product did just the opposite.